Frequently Asked Questions

ASilva Innovations is a Philippines-based technology company specializing in AI-powered resilience, compliance, and strategic planning solutions. We serve Local Government Units (LGUs), NGOs, SMEs, and social enterprises with innovative tools designed to enhance organizational resilience and adaptive capacity.

Our platforms support a diverse range of organizations and individuals:

• Local Government Units (LGUs) – Risk management and disaster preparedness
• NGOs and Social Enterprises – Mission-aligned strategic planning
• SMEs – Compliance tracking and business resilience
• Educators and Researchers – Data-driven insights and assessment tools
• Leaders and Decision-Makers – Adaptive leadership frameworks

Our headquarters is located in Alabang, Muntinlupa City, Philippines. We serve clients across the Philippines and internationally, with a focus on solutions tailored to local regulatory environments while meeting international standards.

ASilva Innovations combines AI technology with deep understanding of Philippine regulatory frameworks, including the DRRM Act and international standards like ISO 31000. Our solutions are built with local context in mind while maintaining global best practices, offering rapid deployment (under 30 days) and comprehensive support.

DDRiVE-M is our comprehensive enterprise risk management system that provides:

• Real-time risk indexing and monitoring
• Compliance tracking with Philippine DRRM Act and ISO 31000
• Vulnerability mapping and geospatial analysis
• Customizable dashboards and reporting tools
• Multi-hazard assessment capabilities

Strategic Planner Pro is an AI-powered planning suite designed to streamline organizational strategy development. Features include:

• Automated SWOT analysis
• Balanced scorecard development
• Portfolio tracking and management
• Compliant plan generators aligned with regulatory requirements
• Integration with resilience and risk management tools

Real-Time Leadership is our systems-based leadership framework built on the MOVE methodology:

• Monitor – Enhanced situational awareness
• Orient – Contextual understanding and analysis
• Validate – Ethical decision-making processes
• Execute – Adaptive implementation and feedback loops

RTL empowers leaders to navigate complex challenges with agility, ethics, and effectiveness.

SPARC (Smart Predictive AI Resilience Calculator) is our flagship AI-driven assessment tool that delivers:

• Real-time organizational resilience scoring
• Predictive risk analytics
• Actionable insights for improvement
• Customizable assessment frameworks
• Integration with strategic planning and risk management platforms

Yes! Our platforms are designed with flexible integration capabilities. We support API connections, data imports/exports, and can work with your existing tools. During onboarding, our technical team assesses your current infrastructure and develops a customized integration plan.

We release regular updates to ensure our platforms remain cutting-edge, secure, and compliant with evolving regulations. Major feature updates occur quarterly, with security patches and minor improvements deployed monthly. All updates are seamlessly integrated with minimal disruption to users.

Our Resources Hub offers a comprehensive library including:

• Blog Articles – Insights on resilience, AI, and leadership
• Case Studies – Real-world success stories from our clients
• White Papers – In-depth research on compliance, risk management, and adaptive strategies
• Webinars and Workshops – Live and recorded training sessions
• Implementation Guides – Step-by-step documentation

We offer multiple training pathways:

• Self-Paced Courses – Online modules available 24/7
• Group Training Programs – Customized workshops for teams
• Real-Time Leadership Certification – Comprehensive leadership development program
• SPARC Assessment Training – Specialized courses on using our assessment tools
• Workbooks and Guides – Downloadable resources for continuous learning

Contact us to discuss which training option best fits your organization's needs.

We provide comprehensive ongoing support including:

• 24/7 technical support via email and chat
• Dedicated account manager for enterprise clients
• Regular check-ins and optimization reviews
• Access to our knowledge base and documentation
• Community forums for peer learning
• Priority response for critical issues

Absolutely! We understand that every organization has unique needs. Our team offers customization services for workflows, dashboards, reporting templates, assessment criteria, and integration requirements. We work closely with you to ensure our solutions align perfectly with your objectives.

Yes. Our platforms are ISO 31000 compliant for risk management and aligned with the Philippine DRRM Act (RA 10121). We continuously monitor regulatory changes to ensure our solutions meet the latest requirements and best practices.

By using our services, users agree to:

• Provide accurate and complete information
• Comply with applicable laws and regulations
• Respect intellectual property rights
• Use services for lawful purposes only

Services are provided "as is" without warranties. Full terms are available on our website and reviewed during onboarding.

We take privacy seriously and follow GDPR and Philippine Data Privacy Act requirements:

• Secure, encrypted data storage
• Limited use of cookies (only essential functionality)
• No data sharing with third parties without consent
• Right to access, rectify, or delete your personal data
• Regular security audits and compliance reviews
• Transparent privacy policies available on our website

We employ enterprise-grade security measures:

• 256-bit SSL encryption for data in transit
• AES-256 encryption for data at rest
• Multi-factor authentication (MFA)
• Regular penetration testing and security audits
• Role-based access controls
• Automated backup and disaster recovery systems
• SOC 2 Type II compliance pathway (in progress)

We retain data only as long as necessary for service delivery and legal compliance. Active account data is maintained throughout your subscription. Upon account closure, data is retained for 90 days for recovery purposes, then permanently deleted unless legally required to maintain records longer. You can request data deletion at any time.

We offer flexible pricing structures to accommodate different organizational needs:

• Subscription-Based – Monthly or annual licensing
• Tiered Plans – Scaled by organization size and features
• Enterprise Licensing – Custom solutions for large organizations
• Non-Profit Discounts – Special rates for NGOs and social enterprises
• Educational Pricing – Reduced rates for academic institutions

Contact our sales team for a customized quote based on your requirements.

Yes! We offer a 30-day free trial for most of our platforms, giving you full access to features and support. This allows you to evaluate whether our solutions meet your needs before committing. Schedule a demo to get started with your trial today.

No. We believe in transparent pricing. All costs are clearly outlined in your service agreement, including subscription fees, implementation costs, and training. Optional add-ons like custom development or premium support are discussed upfront, so you'll never encounter unexpected charges.

Absolutely! Your plan can be adjusted at any time to match your evolving needs. Upgrades take effect immediately, while downgrades are processed at the end of your current billing cycle. Our team will help you transition smoothly between plans with no data loss.

Getting started is simple:

• Step 1: Schedule a demo or consultation via our website
• Step 2: Discuss your needs with our solutions team
• Step 3: Receive a customized proposal and implementation plan
• Step 4: Sign the service agreement
• Step 5: Begin onboarding and training (completed in under 30 days)

Our team guides you through every step for a smooth, rapid deployment.

Most implementations are completed in under 30 days, including system setup, data migration, customization, and team training. More complex enterprise deployments may take 6-8 weeks depending on integration requirements. We provide a detailed timeline during the proposal phase.

To ensure smooth implementation, prepare:

• Inventory of existing systems and data sources
• List of key stakeholders and users
• Organizational goals and success metrics
• Any existing risk assessments or strategic plans
• IT infrastructure details (for integration planning)

Our team will provide a complete onboarding checklist during kickoff.

Email: admin@asilvainnovations.com

Contact Page: asilvainnovations.com/contact

Headquarters: Quezon City, Philippines

We typically respond to inquiries within 24 hours on business days. For urgent matters, please indicate "URGENT" in your subject line.

We're committed to sustainable and responsible technology:

• Carbon-neutral cloud infrastructure partnerships
• Energy-efficient platform architecture
• Support for organizations working on climate resilience
• Ethical AI development practices
• Local community engagement and capacity building
• Paperless operations and digital-first approach

Community resilience is central to our mission. We contribute through:

• Providing affordable solutions to underserved communities
• Free training programs for LGU personnel
• Open-access research and white papers
• Partnerships with disaster risk reduction organizations
• Pro-bono services for select NGOs and social enterprises
• Knowledge sharing through webinars and public forums

Yes! Our DDRiVE-M platform is specifically designed for disaster risk reduction and management. It helps organizations develop comprehensive preparedness plans, conduct vulnerability assessments, monitor real-time risks, coordinate response activities, and track recovery progress—all in compliance with Philippine DRRM Act requirements.